Help & Support

Find answers or get in touch

Contact Support

We typically respond within 24 hours

Frequently Asked Questions

How does prayer matching work?
When you go online, itoro connects you with someone who either needs prayer or is ready to pray for you. Our matching system considers your preferences, life experiences, and prayer categories to find the best match.
What are prayer tokens?
Prayer tokens are earned when you give prayers to others. Every prayer you give earns 1 token. Tokens can be used to receive prayer. Premium members have unlimited access without tokens.
How do I cancel my subscription?
You can cancel your subscription anytime through your device's Settings > Your Name > Subscriptions. Your access will continue until the end of your billing period.
Is my information private?
Yes, your privacy is our priority. Your personal information is encrypted and never sold. Prayer request details noted as private are not shared globally.
What if no one is available to pray?
If no prayer partners are currently available, you can browse Listed Prayer Requests where community members share their needs. You can leave voice-note prayers for them to listen to later.
What is a Prayer Train?
A Prayer Train rallies many people around one person in prayer. You share one link, and anyone can listen and add a voice or written prayer, no app needed. With the latest app update, the new 24-Hour Prayer Train lets a group schedule a full day of nonstop prayer in claimed watches.
What are Prayer Partners?
Prayer Partners is a place for the people you pray with. See their open prayer needs, follow their journeys, share updates, and keep a private Close list for the people nearest to you.

For additional questions or to request support, please email [email protected].